Mama

Mama is the mysterious manager of the Amnesty Lodge. For unknown reasons, she seems to know a lot about the supernatural side of Kepler.

Hunt for the Beast
Mama is first introduced in Snowshoe helping hotel staff wheel in a wooden elk statue during Aubrey's magic show. After being paid for her help, she stays to watch Aubrey's show and witnesses her nearly burn down the hotel with her magic powers. Later on, after Aubrey culls the fire somewhat, Mama calls her over to her truck and, assuming she's from the other world, forces her at gunpoint to tell her what's she is doing so far from the gate. Aubrey tells her that she'll explain more about herself in Mama's truck, away from the approaching police. Mama fully introduces herself to Aubrey, and the two of them head towards the Lodge.

After a somewhat awkward car trip in which Mama attempts to calm Aubrey's concerns that she plans on killing her, the two of them finally reach the Lodge. Once inside, Mama calls over one of the guests, Dani, and instructs Aubrey to demonstrate her powers to her by lighting up the hearth in the middle of the room. Thanks to Dani's cuteness, Aubrey is able to successfully light the hearth, and Mama bolts the Lodge entrance and explains to her that magic comes from another world connected to this world. She explains that humans can enter this other world, and people from the other world can enter our world also. After she says this, the people in the lobby, including Dani, reveal themselves to be monsters and Mama tells Aubrey there's more for her to learn.

Hunt for the Water
Mama is revealed to have gone away on a trip that no one knows much about. Barclay mentions that he hasn't searched hospitals or marked her as missing as he is afraid to face the idea that she won't come back.